How do I apply for a VIDA apartment?

To apply for a VIDA apartment, please complete our online application at https://www.vidaliving.ca/apply.  
 
This process allows us to keep track of the thousands of applicants across our properties Canada-wide and is the only way to apply (not by telephone, text, email, or at any VIDA office). Our innovative application also helps us better understand if VIDA would be a great fit for you based on our 4 Pillars (Safety & Security, Cleanliness, Community, and Opportunity) and our community values. We also do the verification of your income and the references of your past landlords. 
 
Every applicant gets an email reply on their application within 21 days. To be sure you don’t miss the update on your application, please regularly check your inbox and spam/junk folder on the email you provided in the application.

When will I hear from VIDA about the status of my application?

Every applicant gets an email reply on their application within 21 days. To be sure you don’t miss the update on your application, please regularly check your inbox and spam/junk folder on the email you provided in the application. 
 
Also, please make sure you submitted an application at https://vidaliving.ca/apply as this is the only way you can apply for a VIDA apartment.

What do I do if it shows an error when I am trying to submit the application?

Ensure you apply at https://www.vidaliving.ca/apply, as this is the only way you can apply for one of our units. The most common errors are when (1) a file you want to upload is too large (in this case you can re-save it to a smaller format then re-try), or (2) if the application is incomplete (it must be complete in order to submit). If you encounter a different or recurring error, please send a screenshot of the error to feedback@vidaliving.ca and we will assist!

Where do I find out the monthly rent price for a unit?

Price ranges are listed on our website under the vacancies page. Exact rental prices can vary slightly and will be confirmed once your application is approved. Our leasing team will discuss available units and exact pricing details directly with approved applicants to ensure you are provided with options that meet your budget and family needs.

Where can I find available units?

Please go to https://www.vidaliving.ca/available. Available units are listed on our website and are constantly being updated as units fill quickly. Further details will be provided by our Leasing Team for applicants who have completed our online application form at https://www.vidaliving.ca/apply and are approved.

How do applications get approved?

VIDA’s mission is to revolutionize affordable communities. Our innovative application process helps us better understand if VIDA would be a great fit for you based on our 4 Pillars (Safety & Security, Cleanliness, Community, and Opportunity) and our community values. We also do the verification of your income and the references of your past landlords. Every application is thoroughly reviewed by our Leasing Team.

What is the VIDA Perks program and what benefits does it provide to residents?

The goal of the VIDA Perks program is to provide members of our communities with extra value – including job opportunities, discounts and exclusive benefits from companies we partner with. We strive to help our residents to get ahead in life and save money! To learn more about our VIDA Perks program and partners, please go to https://www.vidaperks.ca/.

Are VIDA buildings pet friendly?

Yes! We are 100% pet friendly. We provide safe and clean spaces for our residents to call home, where they can share their best moments with their pets and other members of our community. In fact, check out this Facebook post and meet Jade (one of VIDA's most popular residents). 

As a VIDA resident who is my key point of contact?

As a VIDA resident your first and key point of contact is your Building Ambassador, for any issues or questions related to your unit (appliances, plumbing, etc), the move-out process, “sublets” or “transfers,” and more. We are proud to have Building Ambassadors supporting all of our VIDA buildings!

What is a VIDA Building Ambassador?

A VIDA Building Ambassador is a resident who has chosen to support us in our mission to revolutionize the affordable rental industry in North America. Your Building Ambassador is the first and best point of contact at your building for any issues or questions related to your unit (appliances, plumbing, etc), the move-out process, “sublets” or “transfers,” and more. We are proud to have Building Ambassadors supporting all of our VIDA buildings!

How do I pay my rent?

VIDA residents have 2 options to make a payment for their rent: 
 
1) Automatic withdrawal of your rent each month. To set it up, please fill out a preauthorized debit form and submit a void cheque. This form can be collected from your Building Ambassador and sent to rent@vidaliving.ca once completed (or provided directly to your Building Ambassador if you are unable to submit via email).  
 
2) Via your RentCafe resident portal at https://www.rentcafe.com. In your account, you can also view your account ledger and even split the payments  
 
Please note: the payments made via automatic withdrawal have lower commission ($0.95) vs. through RentCafe.

Who do I contact regarding rent payment issues?

Please email us at rent@vidaliving.ca and we will respond within 48 hours. This email address will not respond to issues that are unrelated to rent payment.

What do I do when I want to move out?

First and foremost, residents need to follow the terms of the lease. 
 
If your lease expired and you wish to move out, please inform your Building Ambassador. Please note that you must give notice IN WRITING at least 3 full months before the move-out date, with a specific date of move-out indicated. If you are unable to contact your Building Ambassador for any reason, please send us an email at feedback@vidaliving.ca.

What happens to my damage deposit once I give notice to move out?

Once you give at least one month’s notice to your Building Ambassador, they will schedule a move-out inspection and provide you with a list of any items identified during the inspection that must be repaired, cleaned, or replaced to get your damage deposit back.

Based on the results of the final inspection and the condition of your unit on the move-out date, you will be refunded either the full amount or an adjusted amount within 10 days of the unit becoming vacant (except in New Brunswick*).

Damage deposits are returned via e-transfer and will be sent to the email address on file for your unit. If you have not received the full or partial damage deposit in 10 days, or if you are concerned the email address we have on file may be incorrect, please contact your Building Ambassador. 

*In New Brunswick, the residential tenancies rules mean that this process can take up to 20 days.

What should I do if I have issues with my unit (appliances, plumbing, etc)?

1) Please submit a maintenance request via your RentCafe resident portal at https://www.rentcafe.com. We address each request within 24-48 hours.
 
If you are not set up for RentCafe and need assistance, please be sure to mention this to your Building Ambassador.  
 
2) Also, please inform your Building Ambassador directly about the issues.

What should I do if I want to “sublet” or “transfer” my unit to someone else, or if the primary leaseholder in a unit I occupy has left?

If you wish to reassign your unit to someone else, add an additional occupant or leaseholder to your lease, or if the primary leaseholder has left and you wish to assume responsibility for the unit, please contact your Building Ambassador to let them know. If the primary leaseholder for your unit will be changing, either to yourself or to someone else, please have the intended primary leaseholder complete an application at https://www.vidaliving.ca/apply and be sure to indicate the building and unit they wish to secure. If you are unable to contact your Building Ambassador, please email us at feedback@vidaliving.ca.

I want to transfer to a different VIDA unit or building. What do I do?

While unit availability is extremely limited, we are sometimes able to offer our residents an opportunity to transfer to another unit or building. Please contact your Building Ambassador and let them know you wish to transfer, and they will add you to our Transfer Request List.

Do I need a renter insurance?

It is a condition of your lease (see Schedule B / the VIDA house rules) that all VIDA residents have renter’s insurance for their unit. This helps to protect residents’ belongings in the event of a fire, flood, or other emergency!

What are my rent payment due dates?

If you are set up for a pre-authorized debit, payments will be collected on the 1st day of the month (it can sometimes take a few days to clear from your bank account). If you are paying through the online resident portal, your rent payment is due on or before the 1st of the month.

Will I hear if my application is not approved?

Yes! Every applicant gets an email reply on their application (including rejected) within 21 days. To be sure you don’t miss the update on your application, please regularly check your inbox and spam/junk folder on the email you provided in the application. 
 
Also, please make sure you submitted an application at https://vidaliving.ca/apply as this is the only way you can apply for a VIDA apartment.

Didn't see your question?

If you're a VIDA resident, please contact your Building Ambassador and they'll be able to support you right away.

If you're not a VIDA resident, please email us at feedback@vidaliving.ca and we'll have the most appropriate person get in touch with you within 24-48 hours.